Terms & Conditions
Please note all pricing on this website is in Australian Dollars (AUD) and is inclusive of Goods and Services Tax (GST).
A 1.5% booking fee will be charged for any and all online bookings, as per our refund policy this 1.5% booking fee is non-refundable.
All in-store CREDIT CARD (Visa or Mastercard) purchases incur a 1.2% surcharge, EFTPOS (savings/cheque) purchases incur a 30cent surcharge. This surcharge in non-refundable.
Full payment for your booking must be received at the time of booking. Large group bookings or private charter bookings may require a 50% deposit to be paid at the time of booking with the remainder of the balance due to be paid no later than 7-days from the tour date. This deposit is subject to our refund policy. Email info@catours.com.au for group bookings.
Coastal Adventure Tours (WA) is the trading name for CATOURS Pty Ltd – ABN 62 658 264 898
Quad Treks (WA) is the trading name for QTREK Pty Ltd – ABN: 56 658 264 807
Ningaloo Reef Whale Sharks is the trading name for NR WS Pty Ltd – ABN: 50 674 329 947
For Coral Breeze sailing tours participant ages are as follows:
-Adults – Ages 15 & older
-Children – Ages 3-14
-Infant – Ages 0-3
For Quad Treks participant ages are as follows:
-Adults – Ages 17 & older
-Children – Ages 5-17
For whale shark and humpback whale tours participant ages are as follows:
-Adults – Ages 17 & older
-Children – Ages 6-16
-Infant – Ages 0-5 (not swimming with whale shark)
Children under the age of 3 may be charged a minimal fee to cover licensing, and food.
A family ticket constitutes 2 adults + 2 children (as defined by the tours age breakdown).
All children must be supervised by a responsible adult and not left unattended at anytime whilst on tours.
Participants under the age of 18 must be accompanied by a parent or guardian.
Some of our tours include a bus transfer between our shop in the Coral Bay Shopping Arcade and the Coral Bay Boat Launching Facility, these bus transfers are complimentary and have no financial value towards the tour. We do not offer a pick up service(s) from anywhere else in Coral Bay, Learmonth, or Exmouth.
REFUND POLICY:
Please choose your tours carefully, as we do not normally give refunds if you simply change your mind or choose the wrong product.
Minimum numbers are sometimes required for tour confirmation, should the minimum participant number not be reached or the tour is cancelled due to weather a full refund less any booking fees if relevant will be offered or your tour can be transferred to another day or be transferred to a similar tour.
If you do not arrive in time (or at all) for your tour you will be classed as a “no show” or “D.N.A.” (Did Not Attend), there will be no refunds or rescheduling for “no shows” or anyone who does not arrive in time for their tour, especially if no effort is made to inform us of your late arrival or intention to not attend.
Coastal Adventure Tours (WA), Quad Treks, or Ningaloo Reef Whale Sharks reserves the right to refuse entry to the vehicle, vessel or water whom at the skippers, guides or employee discretion deem the person not have the required swimming ability, is a potential danger to themselves or others, is under the influence of drugs or alcohol or who has not complied with tour regulations and conditions.
There will be no refunds issued if your tour is terminated early due to a lack of swimming ability, inability or unwillingness to follow crew/guide instructions, or not following rules/regulations while on tour.
Coastal Adventure Tours (WA) does not guarantee wildlife sightings or interactions, however, every effort is taken to provide the best experience possible.
For cancellation within 48 hours of departure no refund will be granted, for tours cancelled between 3-7 days prior to tour date will incur a 20% cancellation fee.
CATOURS Pty Ltd will not be responsible for any personal loss, damages to equipment, injury or sickness.
Please ask staff if you have any questions relating to these terms and conditions and/or refund policy.
Acknowledgment of Risks
The participant acknowledges that participation in any snorkelling tours provided by CATOURS PTY LTD, QTREK PTY LTD and/or NR WS PTY LTD (the “Company”) involves inherent risks, including but not limited to:
Physical exertion required during the snorkeling activity;
Exposure to marine animals, currents, and weather conditions;
Potential injury from equipment or while navigating in the water;
Other risks that are inherent to recreational water activities.
The participant understands that these activities, even when conducted under the guidance of trained personnel,
may result in personal injury or death.
Medical Condition and Fitness
The participant confirms that they are in good physical health and have no medical conditions that would prohibit them from safely participating in the snorkeling activity. The participant declares that they are capable of participating in the physical activities involved, including swimming and snorkeling.
If the participant has any existing medical conditions (such as, but not limited to, asthma, heart disease, or epilepsy), they must disclose them to staff before the tour begins
The participant acknowledges that it is their responsibility to notify the Company in writing prior to the tour if they have any medical conditions, medications, or other concerns that may affect their ability to safely participate in the activity.
Release of Liability and Assumption of Risk
By continuing with the tour, the participant voluntarily assumes all risks associated with their participation in the snorkelling tour, including any injury, accident, loss, or damage to personal property that may occur. The participant hereby releases, waives, discharges, and covenants not to sue the company, its employees, agents, contractors, or any other associated personnel for any injury, loss, or damage to the participant, their property, or their family members as caused the participants own actions, the actions of other participants, nature, and/or wildlife.
Indemnification
The participant agrees to indemnify and hold harmless the company, its employees, agents, contractors, and associates from any liability, damages, or costs (including legal fees) arising from claims made by third parties due to the participant’s actions, negligence, or failure to follow safety instructions.
Medical Treatment Authorization
In the event of injury or emergency, the participant authorizes the Company and its representatives to seek medical treatment on their behalf. The participant understands that they are financially responsible for all medical treatment and emergency evacuation expenses incurred during their participation in the tour.
Consent to Use of Likeness
The participant consents to the use of photographs, videos, or other media taken during the tour for promotional, advertising, or marketing purposes, without compensation to the participant.
Multi-Tour Booking Discount – Terms & Conditions
Customers who book two or more eligible tours in a single transaction are entitled to a 10% discount off the total booking cost. To book multiple tours and get the multi-tour booking discount email us at info@catours.com.au with the tours, dates, and number of participants for booking.
By taking advantage of this offer, you agree to the following terms:
Eligibility
- The discount applies only to bookings that include two or more tours made in the same transaction.
- All tours must be operated by us (Coastal Adventure Tours – CATOURS PTY LTD, Quad Treks – QTREK PTY LTD, and/or Ningaloo Reef Whale Sharks – NR WS PTY LTD) and booked directly through our official booking channels.
Discount Conditions
- The 10% discount is applied at the time of booking and calculated based on the current full retail cost of the eligible tours.
Cancellations and Refunds
- If any of the tours in the discounted booking are cancelled—regardless of the reason (whether cancelled by the customer or by us)—the remaining tour will no longer be eligible for the discount, unless there are still multiple different tours on the booking.
- The cost of the remaining tour(s) will revert to full price, and the revised amount will be deducted from any applicable refund.
- If the revised booking no longer meets the minimum requirement of two tours, the discount becomes void.
Changes and Amendments
- Changes to bookings may affect the eligibility for the discount. Please contact us before making changes to confirm whether the discount will still apply.
Non-Transferable
- This offer is non-transferable and cannot be used in conjunction with any other discount, promotion, or offer.
Right to Modify or Withdraw
- We reserve the right to modify or withdraw this offer at any time without prior notice.