Access & Inclusivity Statement

At Coastal Adventure Tours Coral Bay, we are committed to creating a welcoming, safe, and inclusive experience for all visitors. We recognise that travellers have diverse needs, and we aim to provide clear, practical information so guests can plan their adventure with confidence.

Our Commitment

We strive to ensure every guest feels supported from the moment they enquire to the completion of their tour. While some of our experiences have physical ability requirements due to the nature of marine and quad‐bike activities, we work closely with guests to understand individual needs and explore suitable options wherever possible.

Physical Access

● Our retail shop has one small step at each of entrances.
● Staff are always available to assist visitors entering the premises if required.
● Tours may have ability‐based restrictions for safety reasons, we will provide accurate information about physical requirements during booking and enquiry.

Dietary, Allergy & Sensitivity Support

We understand that guests may have food allergies, intolerances, or chemical sensitivities.
To support this, we:

● Modify our cooking and cleaning practices where possible to reduce exposure to allergens or irritants.
● Can provide meals free from nuts, dairy, seafood, eggs, gluten, and other ingredients upon request, and BYO food is welcomed.
● Minimise cross‐contamination risks in line with best‐practice tourism catering guidance.
● Encourage guests to advise us of any allergies or sensitivities at the time of booking so we can prepare appropriately.

Communication & Booking Options

To make planning easier, we offer multiple ways to communicate and book:

● Website
● Email

● Instant message services like WhatsApp and Messenger
● Phone

We ask all visitors whether they have any specific needs or adjustments that would help them enjoy their experience. Our team is trained to discuss requirements respectfully and confidentially, ensuring guests feel comfortable sharing information.

Experience Expectations

Because our tours operate in natural environments and involve physical activity, some experiences may not be suitable for all mobility levels. We provide honest, detailed descriptions of tour requirements and encourage guests to contact us before booking so we can help determine the best fit.

Continuous Improvement

We regularly review our access and inclusion practices and welcome feedback from guests. Accessibility is an ongoing journey, and your insights help us continue improving the experience for everyone.